Frequently Asked Questions
300+ five-star reviews
Petersham's most common questions, sorted into a few plain categories below.
- Lic #292427C NSW plumbing licence — check it any time
- Licensed & Insured Fully licensed and insured — water and gas
- Lifetime Labour Warranty Our workmanship is backed for life
- Quality Workmanship Guaranteed Done properly, or we come back
Good questions, straight answers
Response Time Questions
What if no one answers when I call?
It's rare, since someone's rostered on around the clock, but if it ever happens just call back and it'll be picked up.
Does the callback form actually work?
It does, though calling directly gets you a faster response for anything urgent.
How soon can someone be dispatched?
Typically inside a few minutes of hanging up, with same-day attendance the norm.
Do you charge more to come out faster?
No such thing as a rush fee here, the quoted price stands no matter how urgent the job feels.
Good questions, straight answers
How We Charge
How does the $65 off my first service offer work?
It's deducted straight off the invoice on your first job, no code or form needed.
What happens if the job turns out bigger than quoted?
Work pauses, you're walked through what's changed, and nothing more happens until you sign off on the revised cost.
Do you charge for travel time?
No. Getting the van to your door is baked into the callout, never billed on top.
How is fair, upfront pricing different from a standard quote?
A ballpark estimate can creep once the job's opened up. What we agree to before starting is what lands on the invoice, full stop.
Good questions, straight answers
Petersham Homes and Their Pipes
Do you get called to Petersham often?
Yes, regularly. Petersham is home turf for this crew, not an occasional patch.
Is stormwater flooding common in parts of Petersham?
Yes. Once the Hawthorne Canal system is pushed hard by a downpour, the streets sitting lowest tend to feel it first.
Do you know Petersham's streets well enough to find properties fast?
Very well, this crew covers everywhere from the Audley Street shops out to the residential blocks bordering Petersham Park.
Are there any streets in Petersham known for recurring plumbing issues?
Terraces near New Canterbury Road and the older stock around Petersham Park see more than their share, mostly down to original pipework.
Good questions, straight answers
Licensing Questions, Answered
Are you insured if something goes wrong during the job?
Yes, water and gas both carry full insurance cover, and any completed repair sits under the Quality Workmanship Guarantee.
What happens if a repair fails after you've left?
Lifetime Labour Warranty means we're back at no charge if our own workmanship is the cause.
Are you licensed for gas work as well as water?
Yes. One licence, Lic #292427C, authorises this team for both water and gas plumbing.
Do you provide compliance documentation after gas work?
Yes, just ask. We'll leave you with paperwork covering exactly what was done, handy for insurance or a future sale.
Let’s get it flowing again
Call and Speak to a Real Person Now
Something else on your mind? Ring (02) 9138 6504 and ask a real person directly.